Frequently Asked Questions

How do I order?

Our products are all available to order through this website. First select Our Products from the menu bar above then click on the appropriate sub-heading for the product you are looking for. Alternatively, you can download an order from Our Products page and fax it to us on facsimile (03) 9473 1909.

How do I pay?

We accept Credit Card payment through our website (Mastercard and Visacard) or alternatively, you can send a cheque or money order to PO Box 1048, Collingwood VIC 3066 with a copy of your printed order.  Goods will be dispatched after payment is received. Unfortunately we do not accept Money Orders.

How will items be sent?

We ship anywhere within Australia. When you confirm your order online, you will be asked to choose a postage method – either by standard Australia Post or Registered Mail by Australia Post and the appropriate prices will be displayed. Please Note: We recommend postage by Registered Mail as cannot be responsible for any parcels lost in transit via standard post as these cannot be tracked. Items will be dispatched from October 2008 onwards and normally within 2 weeks of ordering however in the rare case where there may be a delay in stock from our Suppliers, some goods may take up to 4 weeks to be delivered. 

What if I need to return goods?

We’re sure you’ll be happy with your purchases however we understand that sometimes you may need to return a product. If this is the case, your product must be returned within 10 business days of the purchase date on the invoice. All products must be packed in the original, unmarked packaging, including any accessories, manuals, documentation and registration details that were shipped with the product plus a copy of the invoice should be enclosed.